Click4IT - In-House IT Portal

Click4IT is an internal IT portal I developed for Click2View, where I worked as an IT Support Specialist. When I joined, much of the company's IT processes were manual and managed via Excel sheets. I identified several areas for improvement and built a centralized platform to digitize and streamline various IT operations.

Key Features and Functionality: Transcription Service: The first feature I added was a transcription page for audio files. Using the Whisper model from OpenAI, employees could upload audio files and get transcriptions with or without timecodes.

Subscription Management: I implemented a subscription page to track all software subscriptions and services used by the company. This feature tracked details such as user assignments, pricing, expiry dates, and renewals. A cron job ran every morning to check upcoming expirations and auto-renew subscriptions if needed. This saved the company money by eliminating unnecessary subscriptions.

Equipment Inventory Management: An equipment management system was introduced to track devices like cameras, laptops, SSDs, and printers. The system allowed admins to assign devices to users and maintain a detailed inventory. This feature also included a booking page, where employees could reserve equipment using a calendar-like interface.

Incident Tracking: I created a feature to report incidents, ensuring that any IT-related issues were tracked and could be exported as PDF reports for record-keeping.

HR Management: I developed an HR section for onboarding and offboarding employees. This allowed HR to manage tasks like collecting company devices and removing access rights, ensuring smooth transitions when employees joined or left.

Admin Dashboard: I created an admin-only dashboard where admins could manage all the features of the portal, such as users, devices, subscriptions, and incidents.

AI Chatbot: One of the standout features was the integration of an AI-powered chatbot using OpenAI's GPT model. This chatbot was trained to answer internal IT-related queries and provide instant help to employees, leveraging documents stored in the system. It utilized RAG (Retrieval-Augmented Generation) to pull information from internal documents and guide users effectively.

Achievements and Impact: Within the first year, I transformed how IT operations were handled at Click2View. The portal improved transparency, increased efficiency, and significantly reduced manual work. The company saved money by identifying unnecessary subscriptions, and the equipment booking system ensured proper tracking of device usage. The chatbot further enhanced the support process by providing immediate answers to frequently asked IT questions.

The Click4IT portal became an essential tool for the company, centralizing IT management and significantly enhancing productivity.