Work Experience
My professional journey and key contributions in various roles.
Timeline
IT & Technical Support Specialist
Click2View
Jun 2023 - Aug 2024
Singapore
Responsibilities
- Defined and enforced cybersecurity policies to protect IT assets.
- Managed cloud storage, access controls, and digital records.
- Developed Click4IT portal using React JS and Firebase, streamlining inventory management, equipment booking, and integrating an in-house ChatGPT Assistant for internal IT support.
- Contributed to the development of a new customer-facing website for Click2View.
- Provided on-site and remote IT support, preventing and handling IT incidents effectively.
- Onboarded new staff on IT tools and software and offboarded departing staff.
- Managed passwords and obtained digital attestations for compliance and sales reasons.
Skills & Technologies
React JSFirebaseCybersecurityIT SupportCloud StorageAutomation
IT Field Service Technologist
Micron
Jul 2022 - Jan 2023
Singapore
Responsibilities
- Configured software, devices, and hardware to establish employee workstations.
- Resolved network issues impacting connectivity to user devices, manufacturing tools, and fab equipment.
- Automated solutions using PowerShell scripting.
Key Achievement
Received a rating of 4 (Above Expectations) for performance.
Skills & Technologies
PowerShellNetworkingIT SupportAutomation
IT Support Technologist
Micron Technology
Jun 2020 - Jun 2022
Singapore
Responsibilities
- Worked with customers to understand needs and provide excellent service within specific timeframes.
- Gained knowledge in using Service Now and BMC Remedy.
- Participated in continuous improvement by creating web applications to automate many solutions using ASP.net, JavaScript, Powershell and SQL.
- Received rating 4 (Above Expectations) and got promoted to Shift Lead within the first year.
Key Achievement
Designed and developed a web application to install applications and run commands remotely in other devices using ASP.NET MVC, SSMS and command line scripts (PowerShell, Bash).
Skills & Technologies
Service NowBMC RemedyASP.netJavaScriptPowerShellSQLLeadership
Frontend Developer
SwiftX Solutions
Jul 2019 - Feb 2020
Singapore
Responsibilities
- Collaborated on tasks adhering to Scrum framework principles.
- Used React, Vue, SQL, and HTML to develop app solutions.
- Resolved technical issues through debugging processes.
- Designed and developed maintainable software solutions tailored to align with business goals.
- Worked closely with UX and UI Designers to implement their visual designs into functional code.
Skills & Technologies
React JSVue JSHTMLSQLScrumDebugging